Frequently Asked
Questions
Everything you need to know about AKELIXA products, ordering, shipping, and more.
Browse the shop, add products to your bag, and continue to checkout. You can order as a guest or with an account. The payment methods for your order are shown at checkout.
Contact contact@akelixa.com with your order number as soon as you can. We can help when the order has not already been dispatched.
No. We do not offer free gifts or gift wrapping.
UK orders typically arrive within 2–4 working days. Any other delivery options for your address are shown at checkout.
We ship across the UK. Other destinations, when available, appear at checkout along with any duties or taxes that apply.
No. Delivery is charged at checkout, and the cost is shown before you pay.
We accept returns within 30 days of delivery for unused and unopened products in their original packaging. Please visit our Returns page to initiate a return.
Once we receive the return, the refund is sent to the original payment method. How long it then takes depends on the bank or card provider.
We do not test on animals, and we work with brands that share that commitment.
Each product page lists its ingredients and intended use. If you are unsure, contact us and we will help you choose.
You can create an account when you check out by ticking "Create an account". Existing customers can sign in from My Account.
Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order from your My Account dashboard.
Still Have Questions?
Our support team is here to help. Reach out and we'll get back to you within 24 hours.
Contact Us