Refund and Returns Policy

Refund and Returns Policy

Return Window

We accept returns within 30 days of delivery for unused and unopened products in their original packaging.

Condition Requirements

Products must be returned in their original condition — unopened, unused, and with all seals intact. We reserve the right to refuse returns that show signs of use or tampering.

How to Initiate a Return

Contact our support team at support@akelixa.com with your order number to initiate a return. We will provide a prepaid return shipping label.

Refund Processing

Refunds are processed within 5-7 business days after we receive and inspect your return. The amount will be credited to your original payment method. Shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund including shipping costs.

Exchanges

We currently do not offer direct exchanges. Please initiate a return and place a new order for the desired item.

Final Sale Items

Gift cards, subscription products, and items marked as “Final Sale” cannot be returned or refunded.